Your trial and subscription

Every new record starts with a 30-day full-access trial, with no card and nothing to cancel. The countdown starts the day you sign up, and Home shows a quiet line as the end approaches.

After the trial, Ruxpin is $5.99/month for everything: capture, your Library, Rux, search, and the Reader tab. There's no separate free tier. If the trial lapses, your record is kept safe and the app unlocks again when you subscribe.

Subscribing

Tap the trial line on Home, or the Free month row on your Profile. The purchase runs through the App Store; the price you see in the app is the store's price. Family Sharing is supported.

Managing or canceling

The Subscribed row on your Profile opens Apple's subscription sheet. Cancel there any time and your access runs to the end of the paid period. (The same sheet lives in iOS Settings → your name → Subscriptions.)

If the App Store has taken your purchase but the app is still locked

The App Store confirms a purchase to Ruxpin a moment after it confirms it to you, and once in a while that moment is longer. When that happens the subscribe screen says "Your purchase is on its way" and keeps checking on its own. You do not need to buy anything again, and you will not be charged twice; leaving the screen or closing the app is fine, because the note comes back when you return. If it is still saying that after a while, tap Restore purchases. On the subscribe screen it sits below the note; on the screen you see once your free month is up, it is at the bottom, beside the Privacy and Terms links. If that does not clear it, contact us and we will sort it out from our end.

Restoring

New phone, reinstalled app, or the purchase isn't showing? Use Restore purchases. It is on the subscribe screen, and at the bottom of the screen you see once your free month is up, beside the Privacy and Terms links. Either way, make sure you're signed into the same Apple ID that bought it.

Offer codes

Have a code? Redeem a code opens Apple's redemption sheet. It is on the subscribe screen, and behind the ⋯ button once your free month is up.

Emails we send while you are trying Ruxpin

Four, at most, over your first six weeks, and one of them is about your trial: a note when your free month is nearly up. The others are a walkthrough for the lock screen widget on your second day, a look at your Reader tab after a week, and, if you decide not to subscribe, one last note a couple of weeks later. That is the whole sequence. Nobody gets more than one in a day, and we skip the ones that would not make sense for you: no widget email if you have already added it, no first-week summary if you have not filed anything yet.

Every one of them has an unsubscribe link at the foot, and your mail app may show its own unsubscribe button at the top. Either one stops all four for good. It does not touch your account, your record, or the sign-in emails you ask for.

Billing questions we can't see from here (receipts, refunds) are handled by Apple, but contact us if anything looks wrong and we'll help you chase it.